Question 1

Can I change or cancel my order?

Accepted Answer

Yes — orders can be cancelled or edited from your account until they're packed (usually within 2 hours of ordering). After that, you can return items for free once delivered.

Question 2

Do you offer gift wrapping?

Accepted Answer

Yes. Choose gift wrapping at checkout for ₹99. We'll wrap in tissue and a cotton pouch, and leave prices off the packing slip.

Question 3

Can I use more than one promo code?

Accepted Answer

One promo code per order. Sale prices and free shipping can be combined with a code where the code's terms allow.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 4–6 business days; express takes 1–2 in metro cities. Orders placed before 2pm IST ship the same day.

Question 5

Is shipping free?

Accepted Answer

Standard shipping is free on orders over ₹999. Store pickup is always free.

Question 6

How do keppeWorld sizes run?

Accepted Answer

True to size, based on age, height and weight. If your child is between sizes, we recommend sizing up. See our Size Guide for detailed charts.

Question 7

Are your fabrics safe for sensitive skin?

Accepted Answer

All our fabrics are OEKO-TEX® Standard 100 certified and most are GOTS organic cotton. We use nickel-free snaps and printed (tagless) labels.

Question 8

How should I wash the clothes?

Accepted Answer

Machine wash cold with like colours, tumble dry low. Avoid bleach and fabric softener to keep prints bright and fabrics soft.

Question 9

What's your return policy?

Accepted Answer

30 days from delivery, free pickup, refund to the original payment method within 5–7 business days. Final sale and opened hygiene items are excluded.

Question 10

How do exchanges work?

Accepted Answer

Start an exchange from your account and we'll ship the new size as soon as the courier scans your pickup.

Frequently asked questions

Orders

Shipping

Sizing & fabrics

Returns

Frequently asked questions

Orders

Shipping

Sizing & fabrics

Returns